INFORMATION HELPS ADDRESS ENVIRONMENTAL CHALLENGES
PRIVACY AND COOKIE NOTICE
At EDF EUROPE we rely on the generosity and support of individuals like you to carry out our vital work in preserving the environment. That is why we want to be transparent about how we use the personal information we collect and you provide when you engage with us and how we will use them.
As you browse our website and whenever you communicate with us, we collect personal information. It deepens our understanding of what works and what doesn’t, which helps make our communications more effective. The more personal information we have, the more efficiently we are able to operate and the more funds we can direct into preserving the environment.
We take protecting your privacy very seriously and will always take all reasonable steps within our power to make sure your personal information is safe.
Please read this Privacy Notice carefully, along with our Terms and Conditions and any other documents referred to in this Privacy Notice, to understand how we collect, use and store your personal information.
Our website is not intended for persons under the age of 18. We do not knowingly collect personal information online from persons in this age group. We reserve the right to delete any information identified as having been provided by such persons at our discretion.
We may update this Privacy Notice from time to time and will take steps to notify you of significant changes.
- Who we are and how to contact us
- Why we collect personal information
- What personal information we collect
- How we collect personal information
- What purposes do we use your personal information for
- The lawful grounds we rely on to use your personal information
- Your rights concerning your personal information
- Who we share your personal information with
- How we keep your personal information safe
- How do we protect your personal information when it is transferred overseas
- Keeping your personal information up to date
- How long we will store your personal information for
- Date of this Privacy Notice
1. WHO WE ARE AND HOW TO CONTACT US
EDF EUROPE is an affiliate of the Environmental Defense Fund, Inc. (“EDF”), which operates all around the world. All of EDF’s offices work collaboratively with a common mission to preserve the natural systems on which all life depends. However, EDF EUROPE is a separate entity from EDF’s other organisations from other countries. This privacy notice relates to the personal information, which is obtained and processed by EDF EUROPE only. EDF EUROPE is a charity with company number 09217493 and registered charity no. 1164661in England.
If you have any questions please contact our team at Bank Chambers (First Floor)
6-10 Borough High Street London, UK, SE1 9QQ, Europe@edf.org, or +44.203.310.5909.
2. WHY WE COLLECT PERSONAL INFORMATION
WE COLLECT PERSONAL INFORMATION TO SOLVE THE MOST CRITICAL ENVIRONMENTAL PROBLEMS FACING THE PLANET
To find practical and lasting solutions to the most serious environmental problems we need to have effective communications and fundraising activity. By understanding more about how people use the information we provide, we can improve how we communicate the most important messages that you need to hear.
TO DELIVER IMPORTANT INFORMATION ABOUT WHAT YOU CAN DO TO PRESERVE NATURAL SYSTEMS
We can broadcast information on TV, in the news and on our website, but if we can talk to you directly or deliver it straight to your doorstep or to your inbox, we can be sure that you get to know exactly what you can do to help as soon as it happens.
3. WHAT PERSONAL INFORMATION WE COLLECT
The personal information we collect from you includes:
- Your name, address, telephone number, mobile number and/or email address, along with your preferences as to how we should contact you in the future
- Financial and credit card information which you give to us
- Information you enter onto our website
- Records of your donation history and correspondence with us
- Details of your visit to the website, including technical information such as the IP address you use to access the website, your browser type and version
- Other details relevant to your communications with us including your reasons for supporting us
- In addition to personal information you give us directly, we may also collect personal information about you from publicly available sources (please see Fundraising below).
4. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information every time you interact with us. The type and quantity of personal information we collect and how we use it depends on why you are providing it.
For example, we may collect information when you:
- Become a member of EDF Europe
- Participate in an event
- Make a donation to us
- Apply for a job
- Subscribe to our e-newsletters
- Respond to our mailings
- Request information from us
- Become involved with one of our campaigns
- Contact us or become involved with us in any other way than as stated above
5. WHAT PURPOSES DO WE USE YOUR PERSONAL INFORMATION FOR
We will use your personal information to:
- Provide you with the services, products or information you asked for
- Fundraise in accordance with our policies and procedures
- Administer your donation or support your fundraising
- Keep a record of your relationship with us
- Analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you more effectively (See Fundraising below)
- Manage your communication preferences, including marketing preferences
- Understand how we can improve our services, products or information
- Keep you up to date with the work you are supporting and to ask for financial and non-financial support
- Carry out our obligations arising from any contracts entered into by you and us
- Process a job application
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you or to help us find others like you who might like to show their support. We do this because it allows us to target our resources more effectively. Our donors consistently tell us targeting use of resources is a key priority for them. We may make use of additional personal information about you, including geo-demographic information and measures of affluence, when it is available from third party sources. We may on occasion use third party suppliers to undertake these activities on our behalf and provide them with your personal information to the extent required.
Such information is compiled using publicly available data about you, for example addresses, listed directorships, social media posts, newspaper articles or typical earnings in a given industry. This helps us understand the background of the people who do or may support us and helps us to make appropriate requests for gifts to supporters who may be able and willing to give more than they already do and/or leave us a gift in their will. Collating this publicly available information helps us better understand your motivations and preferences enabling us to deliver a more targeted and relevant donor experience. Additionally, it enables us to raise more funds, sooner, and more cost-effectively than we otherwise would.
You can opt out of your personal information being used for this purpose at any time by contacting us at Europe@edf.org, or +44.203.310.5909.
6. THE LAWFUL GROUNDS WE RELY ON TO USE YOUR PERSONAL INFORMATION
We rely on the following lawful grounds to use your personal information:
You have provided your consent to us using your personal information for a specific purpose
We will ask for your consent to use your personal information to send you electronic communications such as newsletters and emails.
You always have the right to withdraw your consent at any time.
It is necessary in connection with the performance of a contract with you
Sometimes it is necessary to process your personal information so that we can enter into contractual relationships with you. For example, if you apply for employment with us or for a volunteer role, we will require your personal data to enable us to perform our agreement.
It is necessary for compliance with a legal obligation to which we are subject
This would include where we have to retain certain records, for example.
It is within our legitimate interests
Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal information when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights.
We have a legitimate interest in achieving our purpose to find practical and lasting solutions to the most serious environmental problems by ensuring effective communications and fundraising activity. We have a legitimate interest in carrying out publicity and income generation, and have legitimate interests to campaign and fundraise in order to support our objectives of resourcing our campaigns bringing attention to serious environmental concerns.
We will also rely on our legitimate interests for the proper administration of EDF Europe, and to manage our operations (for example, maintaining appropriate records and databases of our supporters).
When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
7. YOUR RIGHTS CONCERNING YOUR PERSONAL INFORMATION
You have certain rights concerning how we use your personal information.
We will always ask for your consent if we want to message you by email or text message. However we do not normally ask for consent to make telephone calls to you or write to you by post about any of these things. When you give us your details we will tell you what we are going to do with them, and when you give us your telephone or address details you will always either have an option not to give us them, or to give us them in order for us to provide the service you have requested but to opt-out of receiving our marketing communications by telephone or e-mail. Where you have provided us with your telephone number, please note that we may use that telephone number to call you. If you have already told us you prefer not to receive telephone calls from us or your telephone number is on the Telephone Preference Service list, then we will not call you. If you would like to tell us now that you would prefer not to receive telephone calls from us then please contact us at Europe@edf.org or +44.203.310.5909.
While we don’t normally ask, there are some instances where we may have expressly asked you for consent to receive telephone calls, e-mails, text messages, or letters from us. If you have consented for us to contact you in these ways, we will continue to do so unless you tell us not to. We shall seek new consents from you when we consider this to be necessary.
We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our communications have clear marketing preference questions and we include information on how to opt out when we send you marketing or fundraising materials. If you don’t want to hear from us, that’s fine. Just tell us so when you provide your personal information or contact us Europe@edf.org or +44.203.310.5909.
Right to access your personal information
If you want to access your personal information, send a description of the personal information you want to see and proof of your identity by post to Supporter Care, EDF EUROPE, Bank Chambers (First Floor) 6-10 Borough High Street London, Europe SE1 9QQ or call +44 203 310 5919.
You have a right to seek rectification or erasure of your personal information and to restrict our processing of your personal information.
If you don’t want us to collect information about you as you browse our website you’ll need to set your browser to notify you when you receive a cookie, then choose to decline it.
If you don’t want us to hold any personal information about you, it’s best just not to give such personal information to us. If you want us to stop collecting your personal information or processing that information then please let us know. If you want us to remove your personal information, then let us know. You may obtain, change, update or delete our records of your personal information, or to change your privacy options, through Europe@edf.org or +44 203 310 5919.
Now, or at any time in the future, you can correct or update your personal information online or by contacting us. And you can tell us not to send you any messages or solicitations at all. To opt-out from receiving content from Environmental Defense Fund Europe or its partners and affiliates, please tell us at Europe@edf.org or +44 203 310 5919 .
Right to complain
You have the right to complain to us about the way we use your personal information. Please contact us using the details above.
You also have the right to complain to the relevant data protection authority about the way we use your personal information. In the UK this is the Information Commissioner’s Office – www.ico.org.uk.
What are cookies?
If you receive an email from us, open it, don’t open it, select a link, browse our website, we collect this personal information about your behavior so we can see which stories and information are popular and which aren’t. And next time we’ll do better so that more people will be spurred into action.
When we’re seeing what people do online like this, we’re using cookies. Web cookies are small files that are placed on your computer or mobile device by a website when you visit it. They contain details of your browsing history on that website and distinguish you from other users. Cookies send data back to the originating website on each subsequent visit or allow another website to recognise the cookie. Cookies are useful because they allow a website to recognise a user’s device and, for instance, remember your preferences and generally improve your online user experience. Although this notice refers to the general term “cookie”, which is the main method used by this website to store information, the browser’s local storage space is also used for the same purpose as cookies and we may use other tracking technologies through this website such as web beacons. As a result, the information included in this notice is likewise applicable to all cookies and tracking technologies that we use.
- recognise your computer or device to make your use of the website easier, such as to remember your locations of interest and other preferences with the website;
- gather statistical information about use of the website in order to continually improve the design and functionality of the website,
- understand how individuals use the website, and to assist us with resolving questions regarding the website;
- select which of our advertisements are most likely to appeal to you and display them while you are on the website and on other websites, applications, and online services that you use; and
- track consumer responses to online advertisements.
To learn more about cookies, please visit http://www.allaboutcookies.org. If you don’t want to receive cookies, you can set your browser to notify you when you receive one, then choose to decline it.
Which cookies we use
Name of cookie
Purpose for the cookie
This tool allows us to track activity of visitors and then reach out to those who have visited our website, and match the right visitors with the right content. This enables us to spend our marketing budget more efficiently.
Stripe.com uses these cookies to process payments for donations made on our website.
How we use other tracking technologies
Using monitoring tools: The website may utilise pixel tags, web beacons, clear GIFs, Flash Shared Objects, HTML5 Local Storage, HTML5 Mini Databases, and other similar technologies, both on certain aspects of the website and in HTML-formatted e-mail messages to you. These monitoring tools are used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about website usage and response rates, and tracking the activities of users of the website and e-mail recipients.
IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the website, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many online service providers, including website operators. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the website.
Analytic tools: We also use tools and third party services to collect information about usage of the website, including Google Analytics. You can learn more about Google Analytics, and its privacy practices, at theGoogle Analytics Help Page. Generally speaking, Google Analytics collects information on how often users visit the website, what aspects of the website they visit when they do so, and what other websites users visited prior to accessing the website. The website make use of Google Analytics services for Demographics and Interest Reporting as well as Display Advertising features, including Remarketing, Google Display Network Impression Reporting, and DoubleClick Campaign Manager integration. You may opt out of Google Analytics for Display Advertising or customise Google Display Network ads through the Google Ads Settings page. You may also prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on.
Your rights of control
If you are uncomfortable with the idea of this information being collected and used in these ways, most computer systems, devices, and web browsers offer privacy settings and options, such as disabling cookies, resetting your identifiers for advertisers (known as IDFA), and opting for “Do Not Track” features. For the avoidance of doubt, “ad blocking” services and applications are not always effective and should not be relied upon for the purpose of preventing information from being collected and used. We do not override these settings or options and encourage you to use them to enhance your choices and personalise your experiences. However, in order to access certain content, features, services, products, or benefits of the website, you may be required to provide us with certain information. If you do not wish to provide that information through the website or if you opt to use privacy features, you may be unable to obtain certain content, features, services, or benefits of the website. Note that changing these settings will not prevent you from seeing advertisements and offers, but those advertisements and offers may not be tailored to your interests and needs.
9. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We will not disclose any of your personal information except in accordance with this Privacy Notice, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it or to protect the rights, property and safety of EDF Europe, or others. This includes disclosing your personal information if required to the police, regulatory bodies or legal advisors.
We may allow our suppliers or processors to access and use your personal information to allow them to perform services on our behalf (e.g. payment processing). In these circumstances we will not give these organisations any rights to use your personal information except to provide services to us and in accordance with our instructions.
10. HOW WE KEEP YOUR PERSONAL INFORMATION SAFE
We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect your personal information; for example our online forms are always encrypted and our network is protected and routinely monitored. Within our offices only those trained in handling data securely will have access to your personal information.
When we use external companies to collect or process personal data on our behalf we do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements.
Our website may from time to time contain links to third party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy notices and that we do not accept any responsibility or liability for these privacy notices. Please check these notices before you submit any personal information to these websites.
You should be aware that no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any personal information which you disclose to us online.
11. HOW DO WE PROTECT YOUR PERSONAL INFORMATION WHEN IT IS TRANSFERRED OVERSEAS?
We may need to transfer your personal information to the U.S. or other countries outside of the European Economic Area (EEA) to allow third party organisations to perform services on our behalf (such as when you sign up for a petition to help safeguard the natural environment). In doing so, your personal information may be stored or otherwise processed outside of the EEA. Where we engage with such organisations we take steps to ensure that the processing of your personal information is subject to appropriate security measures and safeguards. If you have any questions about such safeguards, please contact us using the contact details above.
12. KEEPING YOUR PERSONAL INFORMATION UP TO DATE
Where possible we use publicly available sources to keep your personal information up to date. Please let us know if your contact details, or circumstances change by contacting us at Europe@edf.org or +44 203 310 5919.
13. HOW LONG WE WILL STORE YOUR PERSONAL INFORMATION FOR
We will hold your personal information on our systems for as long as is necessary for the relevant purpose and in accordance with our Data Retention Policy. For information on EDF’s Data Retention Policy, please contact us at Europe@edf.org or +44 203 310 5919. If you request that we stop sending you marketing materials we will keep a record of your contact details and the appropriate information to enable us to comply with your request not to be contacted by us. We won’t store your credit/debit card details once we’ve processed your donation for instance.
Legacy income is vital to the running of the charity. We may keep personal information you provide to us indefinitely to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
14. DATE OF THIS PRIVACY NOTICE
This policy was last updated in May 2018.